Terms & Conditions

1. Introduction

These terms and conditions govern your use of the website www.carre.co.uk (the “Website”), operated by Carré Consultancy Limited (“we”, “us”, “our”), a company registered in England. Our registered office is 123 Harvey Drive, Chestfield, Whitstable, Kent, CT5 3QY.

Carré Consultancy Limited is regulated by the Royal Institution of Chartered Surveyors (RICS). By accessing and using this Website, you accept these terms and conditions in full. If you disagree with any part of these terms, you must not use this Website.

2. Use of the Website

This Website is provided for general informational purposes about our building surveying and consultancy services. The content is intended to give an overview of our expertise and is not intended to constitute professional advice.

You agree to use this Website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this Website by any third party. Prohibited behaviour includes, but is not limited to, harassment, transmission of obscene or offensive content, or disruption of the normal flow of communication within the Website.

3. Professional Services Disclaimer

The information provided on this Website is for general guidance only and does not constitute professional surveying, structural, legal, or financial advice. No content on this Website should be relied upon as a substitute for professional advice tailored to your specific circumstances.

Our building surveying services, including RICS Home Surveys (Level 2 and Level 3), building surveys, project management, contract administration, feasibility studies, and dilapidations work, are provided under separate terms of engagement agreed directly with each client.

You should not act or refrain from acting on the basis of any content on this Website without first seeking appropriate professional advice.

4. RICS Regulation

Carré Consultancy Limited is an RICS Regulated Firm. We are bound by the RICS Rules of Conduct for Firms and adhere to the professional and ethical standards set by RICS. Details of our regulatory obligations can be found on the RICS website.

Our professional services are subject to RICS standards, guidance notes, and codes of practice where applicable. In the event of any conflict between these terms and our obligations under RICS regulation, our RICS obligations shall prevail.

5. Intellectual Property

All content on this Website — including but not limited to text, images, graphics, logos, photographs, case studies, and design — is the property of Carré Consultancy Limited or its licensors and is protected by United Kingdom and international copyright and intellectual property laws.

You may view, download, and print content from this Website for your own personal, non-commercial use, provided you do not modify the content and retain all copyright and proprietary notices. No part of this Website may be reproduced, distributed, or used for commercial purposes without our prior written consent.

6. Contact Form and Communications

This Website provides a contact form to enable you to make enquiries about our services. By submitting an enquiry through our contact form, you consent to us processing the personal data you provide for the purpose of responding to your enquiry. Please refer to our Privacy Policy for full details on how we handle your personal data.

Submission of an enquiry through the contact form does not create a client relationship between you and Carré Consultancy Limited. A formal client relationship is only established upon our written acceptance of an instruction and agreement of our terms of engagement.

7. Third-Party Links

This Website may contain links to third-party websites for your convenience. We have no control over the content, privacy policies, or practices of any third-party websites and accept no responsibility or liability for them. Access to any third-party websites linked from this Website is at your own risk.

8. Limitation of Liability

To the fullest extent permitted by law, Carré Consultancy Limited excludes all liability arising from or in connection with your use of this Website. This includes, without limitation, any direct, indirect, incidental, consequential, or special losses or damages, whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise.

We do not warrant that the Website will be available at all times or that it will be free from errors, viruses, or other harmful components. We reserve the right to modify, suspend, or discontinue any part of the Website at any time without notice.

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

9. Accuracy of Information

We make reasonable efforts to ensure the information on this Website is accurate and up to date. However, we make no representations or warranties, express or implied, as to the completeness, accuracy, reliability, or suitability of the information provided. Any reliance you place on such information is strictly at your own risk.

10. Indemnity

You agree to indemnify and hold harmless Carré Consultancy Limited, its directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with your use of this Website or any breach of these terms and conditions.

11. Changes to These Terms

We reserve the right to amend these terms and conditions at any time. Any changes will be posted on this page with an updated revision date. Your continued use of the Website following the posting of changes constitutes your acceptance of those changes.

12. Severability

If any provision of these terms and conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

13. Governing Law and Jurisdiction

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Complaints

As an RICS Regulated Firm, we operate a formal complaints handling procedure. If you wish to make a complaint, please contact us in the first instance at:

Carré Consultancy Limited
Monkshill Farm, Monkshill Road
Hernhill, Faversham
Kent, ME13 9EH
Telephone: 01227 314124
Email: info@carre.co.uk

If we are unable to resolve your complaint to your satisfaction, you may refer the matter to the RICS Dispute Resolution Service. Further information is available at www.rics.org.

15. Contact Us

If you have any questions about these terms and conditions, please contact us at:

Carré Consultancy Limited
Monkshill Farm, Monkshill Road
Hernhill, Faversham
Kent, ME13 9EH
Telephone: 01227 314124
Email: info@carre.co.uk