Challenge

The project required the integration of multiple public-facing services within an operational, heritage-sensitive environment. Key constraints included:-

• Working within a Grade II listed building, requiring careful consideration of alterations and statutory approvals
• Balancing accessibility requirements, particularly for Registrar services and ceremonial functions
• Managing spatial limitations within an already occupied, multi-use facility
• Ensuring minimal disruption to existing building users and services
• Aligning proposals with an initial client budget of £150k–£200k, while addressing evolving scope requirements

Solution

Carré undertook a detailed site inspection, review of statutory documentation, and a comprehensive options appraisal, developing four viable strategies ranging from ‘Do Nothing’ to full ground floor reconfiguration.

A multi-disciplinary approach was applied, considering:-

• Spatial planning and operational flow
• Accessibility and inclusive design principles
• Building services capacity and upgrade requirements
• Heritage and planning constraints
• Cost modelling and programme implications

The recommended solution (Option 4) proposed a full ground floor consolidation of services, including:-

• Dedicated Family Hub and Health Visitor facilities
• A ground floor ceremony suite with waiting and changing areas
• New sanitary and consultation facilities
• Reconfiguration of underutilised spaces to improve efficiency

This option maximised accessibility, improved user experience, and enabled clear separation of public and operational functions.